No cunning strapline

Just good communications


We bring clarity, focus and direction to your communications so you can make more impact.

RandallFox is a strategic communications agency, providing support in strategy and team development, planning, market research and strategic communications reviews. We work extensively across the charity, health, membership and research sectors.

RandallFox brings clarity and creativity to complex problems… few can be relied upon to deliver so consistently.
— Jenny Grey, Former Director of Communications, Cabinet Office

Experience that counts

We take the time to understand your organisation, and to listen to, involve and equip your staff. It is one of the reasons our clients trust us and keep coming back.


Our Services

Reviewing communications functions and effectiveness

A strategic communications review includes desk research, internal interviews and an analysis of communications outputs and metrics. It enables you to pinpoint your organisation’s strengths, and any gaps or barriers to success.  MORE »

Strategy and planning

Too many communications teams find their energies and activity dissipated through a lack of focus. A good communications strategy or plan will help everyone pull in the same direction, and increase your impact overall. MORE »

Facilitation, training and team development

Whether you need long term support, short bursts of creativity or simply someone to help you challenge old ways, we can help. From away-days, to strategy sessions, to internal brainstorms. We bring communications professionals and their colleagues together to spark ideas, reach consensus and take action. MORE »

Coaching and mentoring for individuals or teams

Our coaching and mentoring support equips communications professionals and their colleagues with the confidence and ideas to build their influence and impact. For individuals and teams alike we tailor our coaching to meet your challenges. MORE »

Creating clear messages for brands and campaigns

We have a reputation for distilling complex issues into accessible messaging. Our workshops help you draw out the most powerful messages for your priority audiences. They also enable you to generate the internal buy-in essential for a consistent and joined-up approach. MORE »

Understanding audiences through research

The best communications strategies are heavily informed by the needs, attitudes and interests of the target audience. Much of our strategy development and messaging work has involved audience research to develop and test our thinking and recommendations. MORE »

I just wanted to say how grateful and impressed we are with the research and your recommendations. All I’ve heard back is your praise; you really did go the extra mile for us and we are all very appreciative.
— Jenny Anderson, Senior Marketing Executive, The Alzheimer's Society

Our Team

We create the right team for the task – a team drawn from our pool of trusted collaborators and experts. All of our team have senior in-house experience that they can bring to bear for your benefit.

Susannah Randall



Susannah has specialised in resolving complex communication issues in the health, higher education, research and membership sectors.

She has board-level experience running large communications teams for the Wellcome Trust and the National Patient Safety Agency, overseeing organisational change, communications strategy and high-profile reports. She has also run successful campaigns for charities and the NHS, receiving two Chartered Institute of PR excellence awards for a campaign with doctors.

As a consultant and coach, Susannah enjoys working with senior decision-makers and communications professionals to develop more focused and effective teams and strategies. She is a trustee for the British Society for Haematology, and an author of practical guides for applying communications approaches in improvement work.

Selina Fox



Selina specialises in working with communications teams to help them find new direction, motivation and focus. 

She is passionate about creating strategic communications approaches that transform ways of working. Her approach is always tailored to the particular needs and culture of each client to ensure that what they get is real change rather than a report sitting on a shelf.

In house, she held senior comms positions in the arts, heritage and international development sectors, as well as building a new division at an award-winning PR agency. At RandallFox, she has worked with a range of clients including those in health, international development, environmental, academic and research sectors. She has written and delivered training programmes, guides and online toolkits to help spread uptake of good strategic communications approaches.

We have called on RandallFox many times to bring decision makers together quickly when we need to develop communications strategies to support complex change.
— Michelle Dixon, Communications Director, Imperial College Healthcare NHS Trust

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